Frequently Asked Questions

Once you have arrived at our boat yard, find yourself a temporary parking space on the car park; it is not necessary to buy a ticket as you are parking with us for your stay. Customer toilets are located by the passenger boat boarding points. Report to Reception, located in the middle of the car park, where our team will be looking forward to welcoming you and giving you all the information you need before you set off. Please have your booking confirmation to hand ready for your check in.

We recommend that you pack for your holiday a sturdy pair of shoes with non- slip soles, a torch and first aid items or kit. You will also need to pack food and drink, along with basic cleaning products for your holiday. On board all of our boats and in our waterside properties you will find two towels per person, tea towels, cleaning cloths, sponge, a small amount of washing up liquid, and one toilet roll per toilet. Roys of Wroxham's supermarket is within easy walking distance of the boatyard where you will be able to buy any additional supplies.

The takeover time for your hire cruiser or waterside holiday home is 2:30pm if you are having a short break or 4pm if you are having a week's holiday.  We endeavour to have your accommodation ready for you for the stated takeover times and on occasions your cruiser / holiday home may be ready earlier, where this is the case we are happy for you to have the cruiser / move into the holiday home early. Early check in can never be guaranteed. We would ask for your patience and understanding when the stated times are delayed for operational reasons.

Yes, please. All of our cruiser holidays start and finish at our boatyard in Wroxham.  Please return the boat by 9am on your day of departure, in a clean and tidy condition. During the holiday season we need the boat to be returned on time to enable us to prepare for the next holiday makers. Your cooperation in this is greatly appreciated.

Unfortunately not. In order for us to prepare the boat to the highest standard of engineering and cleanliness for our next holiday maker we need it returned to us by 9am.

Yes - there is a rise and fall throughout the broads, the tide and currents get stronger the closer you get to Great Yarmouth where particular care is required.

No, a licence is not required to enable you to navigate on the Broads. On arrival you will receive full tuition on how to safely operate your boat. During your holiday we are always at the end of the telephone if you require any further assistance or advice.

Children over the age of fourteen are allowed to drive whilst under the constant supervision of an adult.

We have a selection of dog life jackets available to hire to our customers, for a small charge. Please request dog life jackets when you book online - or prior to arrival by emailing [email protected], stating your booking reference.

All of our boats are equipped with a 240v inverter enabling you to use appliances with a maximum Wattage of 1500w.  Please be aware that our power supplies are not suitable for the use of hair straighteners.

Yes all of our boats are fitted with a 240v inverter as stated in the brochure. (please note that on most of our cruisers the 240v socket is located in the saloon area)  (Maximum 1500w). All craft are fitted with a 12v lighter socket.

Unfortunately we are unable to accommodate cycles on any of our vessels although cycle hire is available on the Broads.

All of our cruisers have a refrigerator with a small icebox, this is only really suitable for an ice tray and we therefore wouldn't recommend the storage of frozen food.

You are welcome to sensibly moor anywhere unless stated “No Mooring”. There are many places that you can moor free of charge; however there are also places where there is a charge for mooring, such as the yacht stations at Norwich and Great Yarmouth where facilities are available. All hire boatyards that are members of the Broads Hire Boat Federation allow visiting craft to moor free of charge at certain times. Some of the waterside pubs will charge a mooring fee that will be refunded on the purchase of a meal.

We will give you a Broads map on your arrival with us. Additional maps are available at £5 each.

You will leave the boatyard with a full tank, however you are always recommended to top up the tank on a daily basis.

It is anticipated that a pump-out may be needed during a weekly hire. Pump-outs can be arranged at any boatyard that belongs to the Broads Hire Boat Federation at certain times.  Please be aware that a charge will be made for this service. If you are with us for a 10, 11 or 14 night holiday we will refund the cost of one pump-out during your stay. Please retain your receipt and present it to us on your return.

During your trial run, one of our members of staff will show you how to operate and manoeuvre your boat. The maximum speed limit on the Norfolk Broads is between 3-6mph. Cruising should only be done during the hours from dawn and dusk. For full journey times and recommended route please see our maps and guides sections.

You will find on board all of our holiday cruisers; 240 volt power either from an invertor or via shore power, TV/DVD player, 12 volt cigarette lighter socket, ideal for charging your mobile phone. Toilet and shower (normally these are in the style of wet rooms, see each boat description for further details). You will find a full selection of bed linen and towels on board consisting of sheets, duvets, pillows and 2 towels per person. In the galley you can expect to find a fridge, cooker and a microwave, there is a full complement of cutlery, and kitchen utensils. All of our cruisers are equipped with warm air heating, for those cooler evenings. Life jackets are given to all members of the crew and we even have a range of dog life vests available to hire for a small charge. For full details please see each individual boat page.

All of our cruisers are fitted with a warm air heating system, and on some of the larger boats there are 2, one for the front and one for the back.

Yes, you can fish from all of our cruisers once moored up or from the outside of any of our ground floor waterside properties. With its rivers and inland waterways stocked full of species such as pike, perch, chub, bream, roach and tench, the Broads offers some of the best rod fishing around...so even the most inexperienced will soon get a bite. The coarse fishing season runs from 16th June to 14th March, you will need a current Environment Agency License, available from post offices or online from the Environment Agency.

This varies on a combination of the following: tides, type of cruiser, distance traveled on your holiday and the amount of time the heating has been running for. Unfortunately it's not possible to estimate before your holiday begins how much fuel you will use. You can make a huge difference on the amount of fuel used by traveling with the tides (not against them), stick to the speed limits or just below, there is no rush, you are on holiday!

You don't need a licence to drive a cruiser and no experience is necessary. When you arrive you will be given a full demonstration of all the equipment on board and a trial run will ensure you are happy driving and mooring the boat. If you have any questions or need additional advice whilst on your holiday a member of our helpful team are only a phone call away on 01603 782207.

All of your bed linen is provided, including 2 towels per person. The bedding consists of sheet, duvet, pillows and pillow cases - extra is available on request but please ensure you help our house keepers out by filling in your requirements on our waiver form before you arrive.

We have a limited number of travel cots and highchairs available for customers staying in our waterside properties. For customers visiting us on-board a cruiser we have again a limited number of cot-sides available, these are all available FREE of charge, we would recommend that you ask for further details when making your booking on 01603 782207.

All members of your party will be given Buoyancy Aids to fit on arrival, full instruction on when and where to wear these will be given in full whilst a member of our team is showing you around your cruiser.

All of our cruisers have hot and cold running water, at least one shower (this will either be a shower over the sink as a wet room or a separate cubical) and pump-out toilet/s. We advise that you have the toilets pumped out at least once whilst on a week long holiday (full advice and guidance on this will be given whilst being shown around your cruiser). On some of our cruisers there are also whirl-pool baths, for further details see each boat page. Please do not hesitate to ask full full details when making your booking 01603 782207.

We are always happy to help with any question that you may have.  Please feel free to call us on 01603 782207.  Alternatively if you are currently on holiday with us you can call our on call engineer 24/7 on 07880726921.

If we find any lost property on board, we will let you know that we have found it. We are happy to post this back to you at your cost plus a £25 admin charge. Please note that we will only keep lost property for a maximum of one month.

If you would like to have your shopping delivered to the boatyard, please ensure that you are present to accept your delivery. We are unable to accept the delivery on your behalf. We advise you to have any shopping delivered after your take over time ie 2:30 pm short break or 4 pm Weekly holidays.

Our holiday cruisers are not suitable for mobility scooters.